Inclusive Co-design: Empowering Difference
Diverse perspectives can create more equitable and effective customer experiences that cater to the unique needs of every individual. The InclusiveCX approach brings two elements: a tested set of Design Principles and a User-Centred Approach.
InclusiveCX Design Principles
Universal Design: Creating products and services that are accessible to the widest range of users from the start.
Flexibility: Designing solutions that can be easily adapted to different needs and preferences.
Simplicity and Clarity: Ensuring that interfaces and communications are straightforward and easy to understand.
Assistive Technologies: Integrating support for assistive devices and technologies from the beginning.
Enhancing Accessibility: Physical, Digital, Families and Product Accessibility
Built environment: Non triggering and safe to use and service.
Physical cues: Uniform decisions, barriers and interior design.
Providing Additional Support: Dedicated Support Lines, Personalized Assistance, Community Partnerships.
User-Centered Approach
Involving a diversity of clients in the design process to ensure their needs are met.
Testing: Continuously testing services with a diverse group of users and incorporating their feedback
Feedback Loops: Encouraging and acting on feedback from clients experiencing vulnerabilities.
